Code of Conduct

We acknowledge that running our business has an effect on society. In particular, we have a responsibility to our clients, our employees and contractors, as well as the broader community in which we operate.

We are committed to taking responsibility for our actions and encouraging a positive contribution towards improving standards for our clients and employees, minimising our impact on the environment and improving the quality of the local community.

By putting a Code of Conduct into practice, we are committed, wherever possible, to:

Conducting ourselves responsibly and in an ethical manner

Creating a positive and supportive working environment

Supporting suppliers and their local communities

Improving service levels to clients

Acting fairly in our dealings with suppliers and other third parties

Minimising the impact on our environment.

Communication

We communicate this policy to our staff and  other stakeholders by means of our internal notice boards, Technical Undertakings  and Contracts

We provide our staff with training on our strategy and this policy and seek to raise awareness of any negative impacts of our business and methods to reduce them.

Responsibility and review

The Managing Director has overall responsibility for our CSR strategy and for implementing this policy. He has a key role in ensuring the systems and controls we have in place are effective.

All members of staff have a role to play in complying with our objectives and are encouraged to make further suggestions in relation to initiatives we could undertake. If anyone has a suggestion, they should contact their line manager. Likewise suppliers and stakeholders are encouraged to speak with their Coliman Allfresch contact.

We are fully committed to the highest possible standards of openness, honesty and accountability. In line with that commitment, in accordance with our Whistleblowing Policy, we actively encourage all staff members who have serious concerns about any real or perceived departure from the high ethical standard that we set to voice those concerns openly. Our Whistleblowing Policy is trained out and can be found on staff notice boards

We are committed to ensuring our policy remains effective. As part of our ongoing commitment, this policy is reviewed at least annually to verify its effective operation. Records of the reviews are maintained and any necessary amendments are made to the policy, as appropriate.

Our conduct

We aim to adopt the highest professional standards and not to act in such a way as to compromise our firm’s integrity.

We actively promote respect between our staff members in their dealings with each other and with clients and other third parties.

Our working environment

We recognise that our staff are our most important resource. We actively seek to offer our staff a positive and healthy working environment and ensure that they have rewarding careers and job satisfaction.

We maintain an Office manual, which sets out the rights and expectations of all members of staff.

We seek to ensure that all staff have access to the training they need both for their own development and to enable them to deliver a high quality service. Our procedures in relation to training and development can be found within our Office Manual.

We consider all staff members to be equal and we aim to create a working environment which is free of unlawful discrimination. In this regard, we maintain an Equality and Diversity Policy.

Our Community

In considering our impact on the communities where we are active in purchasing products, we have supported local charities.

This may be in the form of sponsorship, entrepreneurial loans, donations.

Our clients

We are committed to delivering a high level of service to all our clients. We understand that our business exists in a very competitive market and in order to retain our clients we need to deliver a professional and courteous service. 

Suppliers

We are committed to eliminating unlawful discrimination and to promoting equality and diversity in our professional dealings with suppliers and other third parties. Our Equality and Diversity Policy can be found in our Office Manual.

We endeavour to enter into clear and fair contracts with our suppliers. We commit to the timely settlement of suppliers’ invoices.

Environment

We are committed to behaving responsibly and to minimising our impact on the environment. We aim to minimise our impact on the environment by:

Minimising waste and adopting sensible recycling policies in respect of our paper and food consumption

Providing safe and comfortable working conditions

Encouraging staff to walk or cycle to work

Ensuring that electrical equipment and lights are off when not in use

Ensuring that heating is turned off or down outside office hours

Responsibility

Responsibility for this policy, including an annual review of the policy to:

Ensure that it remains up to date, compliant and relevant to the needs of the organisation and its clients

Verify it is in effective operation across the practice.